Careers

FULL-TIME PARTS & SERVICE COUNTER REPRESENTATIVE- METRO TRUCK GROUP, BURLINGTON LOCATION.

 

The Metro Truck Group is a full-service centre for all heavy truck and trailer needs. As our trusted brand continues to evolve, we are currently looking for an entry level Parts Counter Representative to join our team at our busy Full Service Dealership residing in Burlington, ON.

 

As a Parts & Service Counter Representative, you will play a key role in delivering exceptional customer service to our customers, both in person and over the phone. This dual role requires you to manage the parts counter, assisting customers with their parts needs, while also supporting the service department by scheduling appointments, processing service orders, and ensuring efficient communication between the service team and customers.

 

At the Metro Truck Group, we strive to exceed our customers’ requirements and expectations in every possible way. As our Burlington location grows, our team members have the opportunity to move forward in a company that provides the tools to succeed and enhance your current skillset. Therefore, we are looking for like-minded, motivated and organized individual who have a strong customer focus and prides themselves on a job well done to join our team.

What We Have to Offer:

• Competitive wage determined by experience - discussed during the recruitment process
• Newly renovated, modern facility with an energetic workplace culture
• Fast paced environment, with room for advancement
• Company provided benefits package
• Company provided Employee Assistance Program
• Company matching RRSP/DPSP Program

 

Main Duties Include (but are not limited to):

• Greet and welcome customers in a professional and welcoming manner
• Ordering and selling parts over the telephone or in person
• Using electronic cataloguing and in house business systems for stock numbers, pricing, maintaining stock and inventory
• Using our computer system/software to identify customer needs and create selling opportunities for additional solutions
• Inspecting damaged parts brought in by customers to determine the proper replacement
• Identifying the necessary parts on the basis of the customer’s complaint
• Examining returned parts for defects and conferring with customers about exchanges and refunds
• Marking incoming parts and stocking them in the stockroom
• Providing support for the service department by: scheduling customer appointments, following up with progress of each repair during, preparing customer write up sheets
• Maintain high level attention to detail in completing all appropriate paperwork
• Answer the telephone, direct calls, and respond to emails as required
• Administrative tasks as requested
• Supportively work alongside department colleagues
• Adhere to all company policies and procedures as set out by the Metro Truck Group of companies
• General house-keeping duties as required
• All other duties as assigned

 

Qualifications:

• 1 year of Parts and/or Service Counter experience (Automotive or Heavy Truck) considered strong asset
• Fluent in English
• Strong customer service mindset and uphold an overall professional demeanor
• Must be able to work well in a team environment and/or independently
• Strong communication, organization and time management skills; ability to interact effectively with customers and all levels of staff
• Outstanding work ethic with a willingness to learn
• This position requires: walking the yard/shop; bending; lifting up to 50lbs; sitting
• Required to have reliable transportation to and from work

 

We recognize our continued success depends on the contributions of all our employees, which is why when you join our team, you will be joining a culture based on a commitment to quality, integrity and teamwork. The ideal candidate for this role would demonstrate high levels of initiative, maintain adaptability, and collaborate with others in a respectful manner.

 

HOW TO APPLY:

• Please apply using Indeed or Company Website, submit a current resume with up to date contact information
• Only those who are selected for an interview will be contacted - no phone calls please *

 

Location:

• 4189 Harvester Road, Burlington ON

 

Website:

• www.mtg.ca

 

The Metro Truck Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment providing accommodation in accordance with all relevant legislation. We are dedicated to building a workforce that reflects diversity and provides accommodation during all parts of the hiring process. Should you require accommodation, please contact our office and we will work with you to meet your needs.