Dealership hours of operation
Mon - Fri 9:00 AM - 5:00 PM
Sat Appointment Only
Sun Closed
Dealership hours of operation
Mon - Fri 7:00 AM - 12:00AM
Sat 8:00 AM - 4:00 PM
Sun Closed
Dealership hours of operation
Mon - Fri 7:00 AM - 12:00AM
Sat 8:00 AM - 4:00 PM
Sun Closed



Parts & Service Representative - Guelph

The Metro Truck Group is a full-service centre for all heavy truck and trailer needs. As our trusted brand continues to evolve, we are currently looking for a Parts/Service Counter Representative to join our team at our busy location residing in Guelph, ON.
At the Metro Truck Group, we strive to exceed our customers’ requirements and expectations in every possible way. As our Guelph location grows, our team members have the opportunity to move forward in a company that provides the tools to succeed and enhance your current skillset. Therefore, we are looking for likeminded, motivated and organized individual who have a strong customer focus and prides themselves on a job well done to join our team.
What We Have to Offer:
  • Competitive wage determined by experience - discussed during the recruitment process
  • Newly renovated, modern facility with an energetic workplace culture
  • Fast paced environment, with room for advancement
  • Company provided benefits package
  • Company provided Employee Assistance Program
  • Company matching RRSP/DPSP Program


Main Duties Include (but are not limited to):
  • Greet and welcome customers in a professional and welcoming manner
  • Schedule Service Appointments through collecting customer information, and keep customers updated on their truck throughout its maintenance / repair
  • Document customer complaints and concerns to ensure top level customer service
  • Prepare work orders, along with estimates and invoices
  • Relay technical information to the customer in simple terms
  • Ordering and selling parts over the telephone or in person
  • Identifying the necessary parts on the basis of the customer’s complaint
  • Examining returned parts for defects and conferring with customers about exchanges and refunds
  • Maintain high level attention to detail in completing all appropriate paperwork
  • Answer the telephone, direct calls, and respond to emails as required
  • Adhere to all company policies and procedures as set out by the Metro Truck Group of companies
  • General house-keeping duties as required
  • All other duties as assigned


  • 2+ years of either Service Advisor or Parts Counter experience (Automotive or Heavy Truck)
  • Fluent in English
  • Strong customer service mindset and uphold an overall professional demeanour
  • Must be able to work well in a team environment and/or independently
  • Strong communication, organization and time management skills; ability to interact effectively with customers and all levels of staff
  • Position may include walking the yard, lifting, bending, and sitting
  • Outstanding work ethic with a willingness to learn
  • Required to have reliable transportation to and from work


We recognize our continued success depends on the contributions of all our employees, which is why when you join our team, you will be joining a culture based on a commitment to quality, integrity and teamwork. The ideal candidate for this role would demonstrate high levels of initiative, maintain adaptability, and collaborate with others in a respectful manner.
  • Please apply using Indeed or Company Website, submit a current resume with up to date contact information
  • Only those who are selected for an interview will be contacted - no phone calls please *


  • 150 Regal Rd., Guelph ON


The Metro Truck Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment providing accommodation in accordance with all relevant legislation. We are dedicated to building a workforce that reflects diversity and provides accommodation during all parts of the hiring process. Should you require accommodation, please contact our office and we will work with you to meet your needs.
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