Careers

FULL-TIME AFTERNOON SHIFT PARTS AND SERVICE REPRESENTATIVE- METRO TRUCK GROUP, GUELPH LOCATION.

The Metro Truck Group is a full-service centre for all heavy truck and trailer needs. As our trusted brand continues to evolve,we are currently looking for a Parts and Service Team Member to join our afternoon shift team at our busy Full Service Dealership residing in Guelph, ON.

The afternoon shift Parts and Service representative is a crucial role ensuring a seamless and efficient operation by managing both parts and service-related functions. This dynamic position requires a versatile individual who can handle the responsibilities of a Parts Advisor, Service Advisor, and Warehouse/Shipping and Receiving duties.

At the Metro Truck Group, we strive to exceed our customers’ requirements and expectations in every possible way. As our Guelph location grows, our team members have the opportunity to move forward in a company that provides the tools to succeed and enhance your current skillset. Therefore, we are looking for likeminded, motivated and organized individual who have a strong customer focus and prides themselves on a job well done to join our team.

Hours: 12:00pm to 9:00pm Monday - Friday

What We Have to Offer:

• Competitive wage determined by experience - discussed during the recruitment process
• Newly renovated, modern facility with an energetic workplace culture
• Fast paced environment, with room for advancement
• Company provided benefits package
• Company provided Employee Assistance Program
• Company matching RRSP/DPSP Program

Main Duties Include (but are not limited to):

• Greet and welcome customers in a professional and welcoming manner
• Process parts orders accurately and efficiently, ensuring timely delivery to customers.
• Maintain an organized and well-stocked parts inventory.
• Collaborate with service technicians to identify and source required part
• Marking incoming parts and stocking them in the stockroom
• Schedule appointments and coordinate service appointments with the service team as required
• Address customer inquiries and concerns, ensuring satisfaction with service experiences
• Following up with progress of each repair and contact customers by phone regarding any changes to the estimate or the time quoted
• Receive and inspect incoming shipments, verifying accuracy and quality
• Package and ship parts orders with attention to detail and efficiency
• Maintain high level attention to detail in completing all appropriate paperwork
• Answer the telephone, direct calls, and respond to emails as required
• Supportively work alongside department colleagues
• Adhere to all company policies and procedures as set out by the Metro Truck Group of companies
• General house-keeping duties as required
• All other duties as assigned

Qualifications:

• Valid driver's license and clean Driver's Abstract
• 1-3 years previous Service Writer/Parts Counter experience
• Strong customer service mindset
• Developed computer literacy skills
• Must be able to work well in a team environment and/or independently
• Ability to meet tight deadlines & effectively manage time
• Excellent work ethic with a willingness to learn
• Position requires lifting up-to 50lbs, walking/stand for periods of time as well we climbing in and out of commercial vehicles

A successful candidate will possess both excellent verbal & written communication skills, the ability to follow instructions & work independently in a fast paced environment.

We recognize our continued success depends on the contributions of all our employees, which is why when you join our team, you will be joining a culture based on a commitment to quality, integrity and teamwork.

HOW TO APPLY:

• Please apply using Indeed or Company Website, submit a current resume with up to date contact information including a non-indeed email address
• Only those who are selected for an interview will be contacted.
• * No phone calls please *

Location:

• 150 Regal Road, Guelph ON

Website:

• www.mtg.ca

The Metro Truck Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment providing accommodation in accordance with all relevant legislation. We are dedicated to building a workforce that reflects diversity and provides accommodation during all parts of the hiring process. Should you require accommodation, please contact our office and we will work with you to meet your needs.